Nearly a year ago, I found a beloved online bouquet, headquartered across the pond, that I decided to try. Any of you who are avid online shoppers have probably heard and/or ordered from Asos as well. I can attest to the quality and value of each purchase I’ve made to date…well maybe not TO DATE as my latest order seems to be playing an obnoxious, irritating game of Where’s Waldo.
Let me give a little background on Asos for those who may be unfamiliar. As I mentioned the packages are shipped from the UK, which has never been a problem aside from the fact that you don’t receive any type of tracking information for your packages. Once an order is dispatched (shipped), customers receive an anticipated delivery range much like the range of time Comcast says they’re coming to your house. *side eye* Again, I’ve never had issue with receiving my packages as they’ve always come…until now.
Recently, maybe two or so months ago, Asos had the fabulous idea to launch Asos USA. I wasn’t sure what changes really took place because the only differences I noticed where that prices automatically appeared in dollars and American sizes were displayed instantly vs. having to click the little American flag in the top right corner of the screen. Free shipping was also applied to all orders. Who’s going to complain about free shipping, right?
Apparently, the biggest change has been that packages leave their facility but they haven’t been making it to their destination…period. As of today, my package (ordered 10/15/10) has yet to arrive. My order was to arrive on or before 10/27. I emailed and was advised the following:
I can see that your order was placed on the 10/15/2010 and we advise that orders usually take up to 8 working days to be delivered, so your parcel should arrive by 10/27/2010. **Note that I received this response on 10/31/10.**
To allow for any postal delays, we do ask that you allow an extra 8 working days for your delivery on top of the above timescale. In the unlikely event your order is not delivered by 11/08/2010 please let us know as we can then look into this and find the best resolution for you.
Per conversations I had on Twitter, I know of five, yes, five others who never received their orders. Two were issued refunds and the others are waiting like I am. Even worse, items wanted – like those I ordered – are sold out by the time its decided that your package is simply lost in the mail. Clearly, this is a problem that has plagued MANY US shoppers. Don’t believe me? Check out the Asos’s customer care Twitter. Last night, I was advised to wait until the 11/11. Umm, that’s three more days on top of the eight as advised in my email.
I have just two questions: 1) If packages are getting “lost in transit”, where in the world are they ending up? I mean, seriously. 2) Where in the H*LL is my package?
I will keep you all updated on this saga. I have decided that this will be my last order from Asos for a while.
Please leave your two cents and let me know about the experiences you’ve had with Asos. Are you awaiting a delivery now? Sound off!
